Returns Policy
NO RETURNS! NO EXCHANGES! NO REFUNDS! PLEASE MAKE SURE YOU WANT WHAT YOU BUY!
If you receive an item that was damaged during shipping or you need help with an item, please Message our Facebook Page with your order number, details and a picture and we will respond quickly to your message. We are not responsible for damage that has occurred from use. You cannot dispute an order charge that is over 3 months since purchased. We have a 30 day guarantee on items purchased as long as the damage was not due to misuse of the items. Inspect your orders on arrival and contact us immediately with problems or concerns. If you have a damaged ring, earring or pendant you must return the tag with the damaged item back to the main office to receive a credit to open a new item. If you do not have the tag then you will NOT be able to receive a credit to open.
Shipping
We can ship to virtually any address in the world. When you place an order, we will usually ship within 10-14 business days! We do not have control of shipping times once we have shipped your order out.
Shipping is $5 in the USA, and $14 International. If you are going to place a SECOND order in the SAME show, message the page for a free shipping code BEFORE you place your second order.
- Do you ship outside the US?
Yes, we ship worldwide!! Shipping is $14 for countries outside the US. Some countries charge customs fees which you will have to pay to receive your package, we are not responsible for any customs fees which may be applied.
- How long does it take to receive my order?
Shipping within the US takes 10-14 business days. International shipping will take 13-19 business days due to the distance shipped, and custom processes. We cannot guarantee shipping time once it has left the USA.
Insurance
We offer insurance to be added onto any order you place. we offer the following insurance options to add onto your order.
- Insurance coverage for your order up to $100.00
- Insurance coverage for your order up to $300.00
- Insurance coverage for your order up to $500.00
- Insurance coverage for your order over $500.00
This is an optional service but note that if you choose not to purchase insurance that once your order leaves our shipping facility we are no longer liable for lost, stolen or damaged packages/items. All insurance claims must be made through USPS and follow their rules and restrictions. Stolen Packages once delivered are not covered. Please visit the link below on USPS terms of package insurance and claims.
https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_013.htm